British Gas - a shocking bill

After more than 25 years as a British Gas customer, I finally decided last month to leave for a cheaper and greener supplier, OvoEnergy.  The process seemed to be going really smoothly until I received my final electricity statement a few days ago.

It was good news in a way. You see, I'd been slightly overpaying every month and my account was almost £73 in credit. I was due a refund. (Hooray!) Somewhere around £62 it seemed. But then I looked again at the statement from British Gas.

"Your adjustments"  debit: £50.13  

So you'll only get £12.70 from us. (Booo!)

British Gas adds on a trumped-up, five-year old charge of £50 for work that was never done

But hold on. I was on a standard tariff, dual fuel. There are no fees for cancelling any contract, because I simply don't have one. I was confused; where did this £50.13p charge come from?

A chat to their call centre staff revealed that I wasn't alone in being confused; they simply couldn't tell me, either, "We'll have to refer it upwards", the man said. "We'll get back to you with an answer on Monday."

Monday came and went, so on Tuesday I rang again and repeated my question. It turned out that back in 2007 I'd enquired (note the word "enquired") about the cost of changing  my dual rate meter (i.e. economy 7) to a single  rate meter. They said they had overlooked billing me for changing the meter,  "so we'd  like it now, before you leave us, please!"

Not only is it shocking to think that British Gas can dredge up an unpaid bill from five years ago, it's utterly appalling that they try it on because my electricity meter was never changed. The work was never done. It was just an enquiry I made in 2007. Yes, my meter did eventually get changed some years later, but at British Gas' request, and when the engineer turned up to do the replacement, he only had a single rate meter with him. I didn't realise this until it had been installed.  But I've been happy with it; the costs have been about the same.

But I'm not at all happy at British Gas trying it on by trumping up an unpaid bill for work that was never done. And to add on a fake 5-year old fee just as I am leaving them seems petty in the extreme. OK, they have agreed to delete the "adjustment" and reimburse me the full amount I overpaid. But next time you hear British Gas offering to "Fix Your Prices"  you'll know just what that could mean!

 And if that's not a good reason to change supplier, I don't know what is.

What British Gas promises it will do for you!

Addendum: After receiving five more paper printouts of my "final bill", I finally received a cheque for £62.83 - but it was made out, not to the person who's been paying the bills for the last 25 years, but to my wife!

PlantTracker - Invasive Plants go Mobile

A brilliant little mobile phone application was launched earlier this year which lets anyone with a smartphone collect and submit records of any of fourteen of the most invasive plant species across Britain. I gave it a try out recently, and  would thoroughly recommend it to anyone interesting in contributing to efforts to control  the spread of damaging alien plants. No great expertise is needed  - just a willingness to get out and about with your mobile nphone.

Developed at Bristol University, PlantTracker can be downloaded for free and installed on any smartphone or iPhone. Visit the website at http://planttracker.naturelocator.org to get the phone app. or to view the records already submitted.

Himalayan Balsam now chokes many
UK waterways. (Photo: GBNNSS)

All users need do is simply photograph the plant with their phone, then select one of three keywords to describe the size of the colony. Location coordinates are determined automatically by the phone network, but mobiles with GPS give much greater accuracy. Hit ‘Send’ to upload your record to a mapping website, which appear only after each has been checked by validators. Mine have sometimes appeared in less than 30 minutes! And they're dead accurate on the map.

It's no problem if you're in an area without mobile phone coverage. You can store your pictures and coordinates to be sent later.

Helpfully, the phone app contains a library of information and some great images to aid identification in the field before records are submitted. The species included are:

• Japanese Knotweed
• Himalayan Balsam
• Orange Balsam
• Water Fern
• New Zealand Pygmyweed
• Parrot’s Feather
• Giant Hogweed
• Floating Pennywort
• Creeping Water-primrose
• Piri-Piri Burr
• American Skunk Cabbage,
• Monkey Flower
• Curly Waterweed



Screenshot of the PlantTracker website showing
all Japanese Knotweed records received.

• Rhododendron.

The website has its own blog, giving users feedback on developments and achievements. For example, when the project received its first verified record of Floating Pennywort (shown below) from a London park, the Environment Agency alerted the managers of the site where it had been discovered, and control measures were put into effect immediately to eradicate it. As you can see from the photo, it really is a plant with an invasive streak.

The website offers standard mapping as well as  Google’s satellite mapping, but not Streetview, which is a shame. PlantTracker can certainly help local groups working with INNS (Invasive Non-Native Species), and any scheme organisers needing full access to the data can contact the PlantTracker team for this.  Helpfully, users can also upload invasive plant records and photos direct from the website.

Surprisingly, PlantTracker doesn't yet allow recorders to be 'pre-approved' after submitting sufficient records of each species. So every report needs an accompanying photograph. I think this might discourage its use for more intensive local recording of particular species, as taking yet another and then another photograph of Himalayan Balsam is eventually going to be seen as a bit of a pain.

Floating Pennywort Hydrocotyle ranunculoides
(credit: GBNNSS)

My main criticism of PlantTracker is that location coordinates are displayed as Latitude and Longitude, whereas conversion to OSGB grid references would have been very helpful for local recorders. As someone who has operated a Biological Records Centre for over 20 years, I can say from experience that we tended to ignore records provided with Lat/Long unless it was something really special. The effort needed to convert each record is just not worthwhile. But I'd have thought that a little algorithm in the programme itself could have provided that conversion. I did like the feature to display all uploaded records. Now, had it displayed the National Grid Reference and the date, that would have been brilliant. That said, I do hope LatLong informaiotn will also be retained - it's great to be able to cut and paste it straight to Google Maps and be taken to the location.

At the  moment the amount of validated records presented on the online maps is nowhere near the amount of data available to us locally. But that's not the point. The point is that this app will, in time, generate additional records, encourage new recorders, and maybe generate a new wave of volunteers willing to help record and take action to remove these invasive species from our waterways and other habitats.

And if I were to offer one other minor criticism, I'd say it would be nice to be able to zoom in on the results page of the PlantTracker website to an area of interest and then to be able to change the species being mapped, rather than having to start afresh and zoom in all over again for each individual species.

All in all, PlantTracker is a superb and simple phone app. Both it and the related website are incredibly easy to use. No doubt future modifications will make them even more effective. The PlantTracker project is a collaboration between the Environment Agency, the NatureLocator team at Bristol University and the Centre for Ecology and Hydrology.

It can be downloaded free from the iTunes store or Android Market.


Footnote:
If you are interested in contributing to efforts to control invasive species in your area, contact your local Wildlife Trust, Biological Records Centre, National Park Authority, or check out the GBNNS website for information on the increasing number of formal 'Local Action Groups' being set up around the country to try to control these alien invaders. 
This is an expanded version of an article written for Derbyshire Biodiversity Newsletter Vol 8 Issue 2 

This review was based on the Android version of PlantTracker ver 1.2.1 running on an HTC Desire HD

Nov 7th: Since this review was posted, I've had contact with Dave Kilbey from the team at PlantTracker. He tells me that OSGB grid references will be added in an update next spring (do keep the Lat/Long display on the database, too, guys). The pre-approving of recorders for particularly common species may be made more obvious - it does actually happen at the moment behind the scenes, but users don't know see it. A pat on the back for being appreciated as a competent recorder would go down well with most users, I'm sure.  I've even suggested that there could also be opportunities for getting greater involvement from the userbase by making the app a bit more like Foursquare, for examle. Users of PlantTracker could win 'badges' for becoming an 'approved' recorder, or for submitting set numbers of records, or for reporting more than one species, or for recording in a certain number of regions, whether they be countries, counties or 10km squares. Perhaps it's a case of 'watch this space'

Climber - a mountain poem

Climber

We came down off that hill in darkness, the three of us, 

carrying our burdens upon our backs
 and in our hearts. 

We started out in joyous mood that morning, 
exalted by the day’s beginning; 

by mountains to be climbed and miles walked, 

called by sharp frosts and brilliant sun 

to the very top of this frozen world. 

Our world; a world of naked rock, 
of snow and calling ravens. 

Our world; a world of gaily painted ropes, 
of boots and clanking axes. 

Our world; a world of white and black, 
of welcome and betrayal. 

 And so it was we journeyed upwards into this kingdom, 

our lives connected by purpose and by rope, 

each step freeing us from those cities in which we worked. 

 Upwards we journeyed, at times moving together, 

at times living alone. 

Knowing we are watched, we watched only for ourselves 

and trusted in our fellows. 

And below our feet: 

space 

that infinity;
the valley floor so distant, 

yet always just a slip away. 

 A slip? What term is this? 

A careless move, a moment's inattention? 

One slip
and this welcome world turns traitor to invaders. 

 And so it happened when least expected. 

One man, content in his existence and his challenge, 

knowing he was safe, was unsafe. 

A slip? Who can say? 

Who amongst us can say what happened 

or comprehend the fact that one of us is dead? 

A slip indeed, held at last by rope 

but with life’s thread already broken. 

 We came down off that hill in darkness, the three of us, 

carrying our burdens upon our backs
 and in our hearts.


N Moyes 1987

These words were dedicated to Steve Caswell who died in 1994 in a tragic mountaineering accident in the shadow of Mont Blanc long after I wrote these words. They are also dedicated to his wife, Pam, who managed to survive that incident, but whose life and those of her family were forever changed by it. She passed away peacefully in September 2012 and was cremated today. Appreciating the importance of helicopter rescue, Pam used to raise money for her local service, the Dorset and Somerset Air Ambulance to which you can donate here. Childcare commitments mean I couldn't attend her funeral service, so have donated the equivalent of my travel costs to this Air Ambulance Service instead. 

 The poem - if you can call it that - was inspired by my own deep love of the mountains, and especially by the steep, snow-filled gullies of Glencoe in Scotland where I learnt to ice-climb. (The photo used is unrelated to the people or places referred to above.)